Members
Useful information about your membership all in one place. Check out our member FAQs at the bottom of this page or if you have any other questions, please contact us.
Get in touch
You can get involved in building your branch, forming a equality network, helping with casework, joining the executive and more. Please contact us and we'll get back to you as soon as possible.Workplace support
Do you need advice or support? Contact us for advice or to request representation, let us know as soon as possible through the casework form.
Learning
Members can access online training courses for free – written by union workers, for union workers. Use our form to look up and register for an upcoming course.
My membership
Keep your membership up to date through our online form. If there’s a change to your direct debit, we’ll aim to update this within three working days.
Legal support
Get specialist legal advice and support through our partner Truth Legal at reduced or no win, no fee rates, for personal injury, clinical negligence and professional negligence claims.
TOTUM+ Membership
Any solidarity member can claim free TOTUM+ membership to unlock a wide range of shopping and dining discounts.
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Solidarity members can claim free annual TOTUM+ membership to unlock a wide range of shopping and dining discounts. Explore the TOTUM website to find out more if membership is right for you.
Not already a solidarity member? You can upgrade your membership for only £3.50/month extra and claim your free TOTUM+ membership.
Frequently Asked Questions
Where's my membership card?
We don’t issue membership cards at this time but please but be assured that if your direct debit is active, your membership is active.
Solidarity members who redeem free TOTUM+ membership will receive a physical card that indicates UWU membership.
What communications will I receive?
We circulate periodic all member emails with updates, elections and meetings. You may also get branch specific emails.
If you’re not receiving emails from us, please check your spam filter in the first instance. Otherwise, please contact us as we can update your communication preferences on our system.
How do I change the payment date for my direct debit?
Please contact us and we can change this for you. If you're already close to your next due date any change may not take effect until the following month.
Our payment system automatically re-attempts failed payments however this costs us more in processing fees. It's a quick process for us to change your payment date to a different time in the month that works better for you.
How do I cancel my membership?
We have membership options that cover most circumstances, including reduced and special rates (unemployed or retired).
If UWU membership is no longer right for you, you can either contact us or cancel your direct debit with us via your bank. Cancellations are effective from the date your direct debit mandate ends and refunds are only available for a full month ie. you cancel on or just before you next payment is debited. Pro rated refunds for a partial month are not available.
I'm a solidarity member prior to June 2024, have my subscription rates changed?
No. In June 2024 we introduced new pricing for solidarity membership, which includes a free TOTUM Professionals card.
Solidarity members who joined prior to June 2024 are on legacy solidarity rates (which are reviewed annually) and as a thank you also have access to a free TOTUM Professionals card. Legacy solidarity rates are no longer available to sign up to.
I'm a TOTUM+ member but my Cashback card isn't free, why is this?
If you joined TOTUM+ (formerly TOTUM Professionals) prior to 29 July 2024 this did not include a free Cashback card and this is a small additional cost directly with TOTUM.
Only new members or renewals (when due) under the new TOTUM+ branding can get the free Cashback card.